Shipping Policy

Welcome to Solnara Outdoors. We are committed to providing a reliable and transparent shipping experience for all pergola, gazebo, and greenhouse orders. Please review the information below regarding processing, delivery timelines, and shipping procedures.

Our Commitment

We believe customers should stay informed throughout the entire fulfillment process. From order confirmation to final delivery, our team works to provide clear communication and shipping updates whenever available.

1. Order Preparation

Most orders are prepared within 2–5 business days, excluding weekends and holidays.

Once your order has been processed, you will receive a shipping confirmation email containing tracking information and delivery updates when available.

2. Shipping Rates & Delivery Methods

We currently offer free shipping across the United States and Canada.

For international shipments, a flat delivery fee may apply depending on the destination and product type.

To ensure safe transportation of large outdoor structures, we work with trusted freight and logistics partners experienced in handling oversized deliveries.

3. Estimated Delivery Times

Standard Timeline

Order Preparation: 2–5 business days
Shipping Transit: 12–45 business days
Estimated Overall Delivery: 14–50 business days

Orders submitted before 5:00 PM EST are generally entered into processing the same business day. Orders received after this cutoff may begin processing on the following business day.

Please note that delivery estimates may vary depending on inventory availability, destination region, freight carrier scheduling, seasonal demand, and weather conditions.

4. Shipping Address Updates

If you need to modify your delivery address, please contact us as soon as possible.

📩 sales@solnaraoutdoors.com
📞 +1 (418) 717-0912

While we will do our best to accommodate address changes, modifications may not be possible once an order enters fulfillment or freight scheduling.

5. Order Cancellations

Orders may be canceled before processing and shipment preparation begins.

To request a cancellation, contact our support team promptly after placing your order.

6. Customer Support

For questions regarding shipping, delivery timelines, or order status, please contact us:

sales@solnaraoutdoors.com
+1 (418) 717-0912

Customer Support Hours:
Monday–Friday | 9:00 AM – 5:00 PM EST

Thank you for choosing Solnara Outdoors. We appreciate your business and remain committed to delivering premium outdoor structures with dependable service and support.

Please note that this Shipping Policy may be updated periodically without prior notice.