Refund & Return Policy

At Solnara Outdoors, we are committed to providing premium pergolas, gazebos, and greenhouse structures built for long-term durability and performance. Customer satisfaction is important to us, and we aim to handle all return and warranty-related concerns fairly and efficiently.

1. Returns & Refund Eligibility

Refund Processing

Approved refunds are generally processed within 30 days back to the original payment method.

If you require assistance at any stage of the process, our support team is available to help.

1.1 Non-Defective Orders

Due to the size and nature of our outdoor structures, all sales are considered final unless the item is defective or arrives damaged.

This policy does not override any rights provided under applicable consumer protection laws.

1.2 Damaged or Defective Products

If your order arrives with damage or a manufacturing defect, please notify our team within 7 days of delivery.

Contact Information

📩 sales@solnaraoutdoors.com
📞 +1 (418) 717-0912

After reviewing the issue, we may provide one of the following resolutions:

• Replacement parts

• Product repair assistance

• Product exchange

• Partial or full refund when applicable

Approved refunds are typically completed within 30 days.

2. Inspection & Verification

All claims must be reviewed and verified before approval.

Information We May Request

• Photos or video evidence

• Detailed description of the issue

• Proof of purchase or order confirmation

Once reviewed, our team will provide the next steps and work toward a timely resolution.

3. Items Not Eligible

The following situations are not covered under this policy:

• Damage caused by misuse or improper assembly

• Wear and tear from normal outdoor exposure

• Unauthorized modifications or alterations

• Improper maintenance or neglect after delivery

Products affected by the situations above may not qualify for repair, replacement, or refund coverage.

4. Exchanges & Final Sale Terms

Unless a product is confirmed defective or damaged upon arrival, purchases are considered final sale.

We do not offer exchanges for products that are free from defects.

5. Consumer Rights

Nothing within this policy limits any legal rights available under applicable consumer protection regulations.

Any applicable product warranty is provided in addition to those rights.

Thank you for choosing Solnara Outdoors. We appreciate your trust and remain committed to providing dependable outdoor structures and responsive customer support.

Please note that this policy may be updated periodically without prior notice.